In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions

In the past decade, Nigerian bank clients reported 35,453 complaints about unsuccessful transactions to the CBN. The data shows a 94.3% resolution rate (33,437 cases), with 5.7% (2,016 cases) still outstanding.

Source:

Central Bank of Nigeria

<div style="text-align: center;"><a href="https://intelpoint.co/insights/in-the-past-decade-the-cbn-has-handled-over-94-of-customer-complaints-about-failed-electronic-transactions/" title="In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions"><img src="https://intelpoint.co/wp-content/uploads/2024/01/In-the-past-decade-the-CBN-has-handled-over-94-of-customer-complaints-about-failed-electronic-transactions-scaled.webp" style="width: 80%; height: auto; max-width:960px;-ms-interpolation-mode: bicubic; margin: 0 auto; display: block;" alt="Chart: In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions"/></a><br><span>Find more insights at <a href="https://intelpoint.co/insights?utm_source=Insight%20Embed&utm_medium=HTML&utm_campaign=In+the+past+decade%2C+the+CBN+has+handled+over+94%25+of+customer+complaints+about+failed+electronic+transactions" target="_blank" style="color: #4f9acc; text-decoration: none;">Intelpoint</a>.</span></div>Copied to clipboard!

Period:

2013 - 2023

HTML code to embed chart

Want a bespoke report?

Reach out

Related Insights

From $6B in 2016, Bitcoin's market capitalisation witnessed exponential growth (337 times), achieving over $2.0T in Jan 2025

Bitcoin’s market cap grew from $6B in 2016 to $2T in 2025 — a 337x increase.
In 2021, Bitcoin’s market value peaked at $1.1T before reaching $1.2T in 2022.
Bitcoin experienced a sharp drop to around $525B in 2023.
Its recovery was strong in 2024, with the market cap rising again to $1.4T.
Despite periodic dips, the long-term chart shows a consistent upward growth trend.

Zenith Bank remained Nigeria's most profitable bank in 2024, with a profit after tax (PAT) of ₦1.03 trillion, a 53% increase from the 2023 value

Key takeaways:

Zenith Bank Plc led the profitability ranking with a Profit After Tax (PAT) of ₦1.03 trillion.
Guaranty Trust Holding Company followed closely with ₦1.02 trillion in PAT.
Each of the top six banks recorded profits exceeding ₦600 billion.
The total PAT for the top ten banks rose by 53%, from ₦3.39 trillion in 2023 to ₦5.54 trillion in 2024.
FCMB Group Plc was the only bank among the top ten to record a year-on-year decline in PAT.
Ecobank, First Holdco, Fidelity Bank, and Wema Bank each recorded over 100% growth in PAT compared to 2023.

Ecobank is now Nigeria’s largest publicly listed bank by total assets, after a 67% surge, dethroning Access Holdings in 2024

Key takeaways:

Ecobank Transnational Incorporated ranks first with total assets of ₦43.3 trillion, marking a 67% increase from 2023.
Access Holdings Plc ranked the second-largest bank in 2024, as against the first in 2023.
The combined assets of the top five banks amount to ₦171.6 trillion, a 55% increase from 2023.
These five institutions represent the largest players in Nigeria’s banking sector by total assets as of 2023 and 2024.
The increase in total assets of the top ten banks ranges from 34% to 67% year on year.
The assets of the top ten listed public banks rose by 54% in 2024.

Five of Africa's top ten most profitable banks in 2024 are South African

Key takeaways:

Africa's ten most profitable banking institutions are concentrated in South Africa, Egypt, and Nigeria.
South African and Egyptian banks claim the first five positions among Africa's most profitable banks.
Nigeria's banking sector shows resilience, with three of its "FUGAZ" banks securing positions in the continental top ten.
The average profit after tax among Africa's top ten profitable banks reached $867 million.
The four most profitable banks in Africa each exceeded $1 billion in profit after tax.

Lesotho's external debt stock (DOD) saw a gradual increase from 2014 to 2020, with a slight decline in recent years

Lesotho's external debt stock grew from $912.1 million in 2014 to $1.74 billion in 2020.
The most significant increase in debt occurred between 2015 and 2016, when the debt surged from $952.6 million to $1.36 billion.
After 2020, external debt levels started to stabilise, with only a slight decline from $1.83 billion in 2021 to $1.78 billion in 2023.
Despite the recent stabilisation, Lesotho’s external debt remains relatively high, indicating a need for debt sustainability and fiscal management.

Men dominate crypto ownership, making up 61% of global users (342.8M people), while women account for 39% (219.2M people)

Men hold the majority share in crypto adoption (61%), indicating that the industry is still male-dominated despite growing female participation.
Over 219M women own crypto globally, showing that female adoption is increasing but still lags behind male ownership.
With 6.8% of the world’s population involved in crypto, adoption is growing, but there is still massive untapped potential, especially among women.
Bridging the gender gap could drive the next wave of crypto adoption, and greater financial inclusion and education could encourage more women to enter the space.