9mobile lost more than 110,000 users porting to other providers in 47 months, with the largest outflow exceeding 5,000 users between July 2024 and April 2025

Key Takeaways:

  • September 2024 saw the most outbound departures (7,127), followed by January 2025 (6,716 losses).
  • From June 2021 to April 2025, the network saw a steady and increasing loss of consumers to other suppliers.
  • The outflow has accelerated considerably since mid-2023, showing growing subscriber dissatisfaction or more appealing options.
  • The largest monthly outflows occurred between July 2024 and April 2025, when more than 5,000 subscribers left on a consistent monthly basis.
  • Early 2021 numbers were extremely low, with only 323 ports in June and July 2021.
  • The number of subscribers transferring out decreased dramatically between September 2024 and December 2024, before peaking again in January 2025.
  • Monthly port-outs rose from 323 in June 2021 to 7,127 in September 2024, an approximately 2,107% increase.

9mobile had a steady increase in the number of users departing the network between 2021 and April 2025. Starting with 323 outgoing ports in mid-2021, the numbers increased gradually until early 2023, when they began to surge significantly.

By the second half of 2024, this trend had accelerated. September 2024 saw the largest single-month outflow, with 7,127 members migrating to rival networks. This was followed closely by January 2025, with 6,716 customer exits. Throughout this time, monthly port-out figures routinely surpassed 5,000.

The volume and consistency of 9mobile's port-out rates most likely reflect service quality, customer experience, pricing, or network coverage.

Source:

Nigerian Communications Commission

Period:

June 2021 - April 2025
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