In 2025, 9mobile only added 1-3 new members each month through porting, compared to a peak of 324 in 2022, representing an almost 100% reduction

Key Takeaways:

  • In June 2022, 9mobile recorded a peak of 324 port-ins.
  • The lowest port-in figure during the period was recorded in February 2025, with only one subscriber.
  • In June 2021, 9mobile received 191 new ported-in users, which decreased to 3 by April 2025.
  • Monthly port-in numbers have been progressively dropping, from a three-digit to a single-digit level by 2025.
  • A slight recovery was observed in May 2024 (226), but it was not sustained.
  • By early 2025, port-ins dropped to as low as 1-3 per month.
  • This trend is consistent with a sharp decline in its subscriber base.
  • Compared to other service providers, 9mobile has struggled to attract and maintain switching clients.

Between June 2021 and April 2025, 9mobile saw a fluctuating but general decline in the number of subscribers transferring from other providers. In mid-2021, 9mobile typically added over 100 new users per month through porting. These figures were moderate when compared to competitors. While the telecom operator's port-in figures remained low through 2021, there was a significant increase in mid-2022, peaking at 324 in June of that year.

However, beginning in July 2022, the numbers began to decline. Despite a temporary and sharp rise in May 2024 (226 port-ins), the numbers declined dramatically to single digits by early 2025. By February 2025, only one user had ported into 9mobile, and by April 2025, only three customers had ported in, a drastic drop of more than 98% from June 2021 levels.

Source:

Nigerian Communications Commission

Period:

June 2021 - April 2025
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