MTN has moved from the most impacted by porting to being the least affected

Key takeaways

  • 9mobile lost the most customers to porting in 2024, with 44.7k subscribers switching to other networks.
  • MTN, once the most affected by porting, now has the lowest losses at just 2.7k customers in 2024.
  • Airtel and Globacom had minimal losses in 2024, with 4.2k and 3.8k customers leaving respectively.
  • MTN previously saw massive porting losses, peaking at 125.5k in 2015, but has since improved drastically.
  • Porting losses have declined across all networks over time, except for 9mobile, which has seen a recent spike.

9mobile faced the highest number of porting losses in 2024, with 44.7k customers leaving for other networks. Meanwhile, MTN, which once suffered the most from porting losses, has now become the least affected, losing only 2.7k customers in the same year. Airtel and Globacom also experienced relatively small losses.

The sharp decline in MTN's porting losses suggests improved customer satisfaction or stronger retention strategies. In contrast, 9mobile’s struggles highlight service issues driving users away. Even as porting activity continues to decline, telecom providers must focus on improving network quality and customer loyalty.

Source:

Nigerian Communications Commission

Period:

2013-2024
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