In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions

In the past decade, Nigerian bank clients reported 35,453 complaints about unsuccessful transactions to the CBN. The data shows a 94.3% resolution rate (33,437 cases), with 5.7% (2,016 cases) still outstanding.

Source:

Central Bank of Nigeria

<div style="text-align: center;"><a href="https://intelpoint.co/insights/in-the-past-decade-the-cbn-has-handled-over-94-of-customer-complaints-about-failed-electronic-transactions/" title="In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions"><img src="https://intelpoint.co/wp-content/uploads/2024/01/In-the-past-decade-the-CBN-has-handled-over-94-of-customer-complaints-about-failed-electronic-transactions-scaled.webp" style="width: 80%; height: auto; max-width:960px;-ms-interpolation-mode: bicubic; margin: 0 auto; display: block;" alt="Chart: In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions"/></a><br><span>Find more insights at <a href="https://intelpoint.co/insights?utm_source=Insight%20Embed&utm_medium=HTML&utm_campaign=In+the+past+decade%2C+the+CBN+has+handled+over+94%25+of+customer+complaints+about+failed+electronic+transactions" target="_blank" style="color: #4f9acc; text-decoration: none;">Intelpoint</a>.</span></div>Copied to clipboard!

Period:

2013 - 2023

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