In the past decade, the CBN has handled over 94% of customer complaints about failed electronic transactions

In the past decade, Nigerian bank clients reported 35,453 complaints about unsuccessful transactions to the CBN. The data shows a 94.3% resolution rate (33,437 cases), with 5.7% (2,016 cases) still outstanding.

Source:

Central Bank of Nigeria

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Period:

2013 - 2023

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