Chat and messaging apps have the highest global internet user engagement at 94.5% as of Q3 2024

Key takeaways:

  • Chat and Messaging apps lead globally, engaging 94.5% of internet users as of Q3 2024.
  • Social Networks follow closely behind at 94.4%, nearly matching messaging apps in global user engagement.
  • Search Engines and Web Portals still see high use, engaging 82.3% of users.
  • Email services remain highly relevant, used by 75% of internet users globally.
  • Shopping, Auctions, and Classifieds apps are also prominent, used by 74.9% of users.
  • Location-based services like maps and ride-sharing apps engage 55.3%, indicating a strong but more practical use case.
  • Games remain a niche category, with only 32.6% of users engaging with gaming apps compared to much higher engagement with communication or shopping platforms.

As of Q3 2024, chat and messaging apps topped global app usage, engaging an impressive 94.5% of internet users aged 16 and above. Social networks closely followed at 94.4%, highlighting how essential communication and connection remain in the digital world. These two categories dominate user attention more than other app types, underlining their entrenched role in daily life. Beyond communication, platforms for search, email, and online shopping also showed strong global engagement, reflecting how digital behaviour is largely centered around communication, information retrieval, and e-commerce.
Meanwhile, other app categories like location-based services (55.3%), music apps (47.7%), and entertainment apps (46.0%) also command significant user bases, but at a noticeably lower rate. Apps related to weather (43.6%), news (41.4%), and food delivery (39.5%) show that while lifestyle and convenience apps are important, they haven't reached the near-necessity status that chat and social apps hold. Financial services, travel, and gaming apps attract smaller but still meaningful user groups, suggesting specialised, but not everyday, engagement.

Source:

Global Web Index (GWI)

Period:

2024
HTML code to embed chart
Want a bespoke report?
Reach out
Tags
Related Insights

South Africa accounts for 22% of Africa’s 282 data centres
  • South Africa leads with 61 facilities, accounting for 21.6% of the continent’s total
  • Nigeria (25) and Kenya (19) complete the top three countries with major digital infrastructure hubs
  • Many countries operate with fewer than five facilities
  • Eighteen countries have just one data centre each
  • As cloud adoption, fintech, streaming, and AI grow, new regional hubs are likely to emerge beyond today’s leaders.

South Africa accounts for 25% of Africa’s 249 data centres
  • Africa had 249 data centres as of February 2026
  • South Africa leads with 61 facilities, accounting for 25% of the continent’s total
  • Nigeria (25) and Kenya (19) complete the top three countries with major digital infrastructure hubs
  • Many countries operate with fewer than five facilities
  • A dozen countries have just one data centre
  • Infrastructure concentration means cross-border data dependence for many smaller economies.
  • As cloud adoption, fintech, streaming, and AI grow, new regional hubs are likely to emerge beyond today’s leaders.

Rack Centre leads Nigeria’s data centre in live capacity at 13.5 MW across its 2 centres
  • Rack Centre leads Nigeria’s live capacity with 13.5 MW
  • Africa Data Centres (10 MW) and Equinix (8.8 MW) form the next tier of large operators
  • Lagos dominates capacity, reinforcing its role as Nigeria’s primary digital infrastructure hub
  • Several operators have major expansion plans, including Africa Data Centres (+10.65 MW addition) and OADC Lagos (+24.5 MW addition)

Lagos houses 21 of 25 data centres, accounting for 84% of the nation’s centres
  • Lagos hosts 21 of Nigeria’s 25 data centres.
  • Only Lagos, Abuja, and Kano currently host data centres.
  • Abuja holds 12% of the country’s data centres despite being the capital.
  • Kano’s single facility accounts for just 4% and highlights the limited digital infrastructure in northern Nigeria.
  • The distribution shows a high geographic concentration risk; national digital operations rely heavily on Lagos.
  • Lagos’ dominance reflects its advantages: commercial activity, connectivity, and proximity to submarine cable landings.

Seven of Africa's top 10 streamers on Twitch and Kick are Nigerians
  • Ilyas El Maliki is Africa’s most followed streamer, with 846,900 followers on Kick.
  • Nigeria dominates the top ten, contributing seven streamers to the list.
  • Nigeria’s top streamers have a combined 1.35 million followers, showing a strong concentration of influence.
  • Follower distribution drops sharply after the top two.
  • Streaming influence in Africa is country-clustered rather than evenly distributed across the continent.
  • Platforms such as Twitch and Kick are enabling African creators to compete globally.

Nathaniel Bassey's livestream crosses one million concurrent viewers, ranking among YouTube’s global top 10 in 2025
  • Nathaniel Bassey Main peaked at 1.02 million concurrent viewers, ranking 6th globally among YouTube’s most-watched livestreams in 2025.
  • Nigeria is one of the few countries to cross the one-million peak viewer mark, alongside major global entertainment creators.
  • Religious livestreams account for multiple top-ranking events, indicating strong real-time engagement beyond music and entertainment.
  • Peak viewership is tightly clustered at the top, with only about 700,000 viewers separating 1st and 10th place.

POPULAR TOPICS
SIGN UP TO OUR NEWSLETTER
Get periodic updates about the African startup space, access to our reports, among others.
Subscribe Here
Subscription Form

A product of Techpoint Africa. All rights reserved